Yes, we ship worldwide. Shipping fees vary by country, and additional customs fees may apply depending on your location.

Estimated delivery time: 7–14 working days.

Once your order is fulfilled, you will receive an email with your tracking number.

International shipments sent via UkrPoshta can also be tracked through your local postal service once the parcel enters your country — just use the same tracking number.

Shipments sent with Nova Poshta Global, DHL, or USPS can be tracked directly on their websites.

Yes, we also run seasonal sales from time to time and notify our customers by email, regardless of location.

Restricted Countries

We do not ship to Russia, Belarus, Iran, Serbia, or any countries that support the war against Ukraine.

We ship worldwide from Kyiv, Ukraine. Delivery times and rates depend on the destination.

Shipping Zones & Rates

Europe - €18
Estimated delivery: 7–14 working days
Carriers: UkrPoshta, Nova Poshta Global, DHL

USA & Canada - $19
Estimated delivery: 7–14 working days
Carriers: UkrPoshtaю USPS, Nova Poshta Global, DHL

Rest of the World -$20
Estimated delivery: 7–14 working days
Carriers: UkrPoshta, Nova Poshta Global, DHL

Carriers We Use

UkrPoshta (transfers to your local postal service once the parcel arrives in your country — USPS, Royal Mail, Deutsche Post, La Poste, etc.)

Nova Poshta Global
DHL UKRAINE
USPS (final delivery for most U.S. shipments)
UPS

Please be aware of your country’s Customs fees. Duties and taxes are determined by the customs within the destination country.
All import duties and taxes are the buyer’s responsibility. It is *not* part of the cost of shipping. Customs policies vary by country. You may want to contact your local customs office for further information.

Orders are processed and shipped Monday–Friday, excluding public holidays in Ukraine.

Since all DYCH Jewelry pieces are handmade, please allow 1–2 business days for order processing before shipment. Processing times may be longer during high-volume periods or if certain items are temporarily unavailable.

If your order includes a made-to-order item, please note that production takes 7–14 working days before the parcel is shipped.

For pre-ordered items, we will provide an estimated shipping date for the entire order.

If your order has not been shipped within our normal processing time, it may be due to one of the following reasons:

1. 
   Preorder item – The item was purchased on preorder, and an estimated fulfillment date for your entire order is indicated in your preorder email confirmation.
   
2. 
   High order volume – We’ve received a large number of orders and are working hard to ship yours as quickly as possible.
   
3. 
   Item out of stock – An item may be temporarily unavailable. In this case, please check your email to see if we have contacted you regarding item availability.
   
4. 
   Wrong shipping option – A local pickup option may have been selected by mistake (if applicable in your region).
   

If you’re unsure why your order hasn’t shipped yet, please reach out to us at info@dych.net and we’ll be happy to help.

Please note that once your parcel has left our warehouse, we cannot change the shipping address or intercept the delivery while it is in transit. Address changes can only be requested after the package arrives at customs in your country, when your local postal service takes over the shipment. Until then, modifications are not possible, and any responsibility for incorrect or incomplete address information lies with the customer. Only the customer will be able to request an address change — this cannot be done from our side.

Final delivery depends on the destination country and may be handled by UkrPoshta, Nova Poshta Global, DHL, USPS, Canada Post, FedEx, or UPS.

Yes, we ship to PO boxes in the USA and Canada. PO box deliveries are handled by USPS or Canada Post once the parcel arrives in your country.

Shipping Times by Region

Once your order has been processed, transit time is usually 7–14 business days, depending on the destination and the carrier. Delays may occur due to customs, weather conditions, or other unexpected factors.

Europe

Estimated delivery: 7–14 business days

USA & Canada

Estimated delivery: 7–14 business days

Rest of the World

Estimated delivery: 7–14 business days

Important

Once the carrier marks your parcel as delivered, we are no longer responsible for lost, stolen, or misplaced packages.

The customer is responsible for providing accurate and complete shipping address information

The buyer is fully responsible for paying any customs duties, taxes, tariffs, or fees charged by their country after the package has left our warehouse. We do not charge any duties or additional fees. We are not taxpayers in Europe, Canada, or the United States — our business is located in Ukraine.

If customs duties are refused at the time of delivery, the parcel will be returned to us. In this case, shipping costs are non-refundable, and we can only issue a store credit for the value of the goods.

We highly recommend checking your community mailbox or parcel locker, as the package may have been delivered there. Please also verify with your concierge, neighbors, or anyone in your household who may have accepted the parcel on your behalf. If you have checked all possible locations and still cannot locate your package, please contact us at info@dych.net for further assistance.

If you cannot locate your parcel and have checked all possible delivery spots, please contact us at info@dych.net. Please note that you must also contact your local postal service directly and initiate a missing-parcel search request, as only the recipient’s postal operator can start this procedure in your country. We will assist from our side and submit a claim with the originating shipping company if needed.

Please allow up to 24-48 hours for your tracking number to update once you receive an email that your order has shipped.

Delays are normal due to many different reasons, such as weather, holidays, other unexpected events, and once the parcel leaves our facility, we have no control over it but can always look into it further for you.

If a shipment is returned to us due to an incorrect or incomplete address, missing apartment or building number, late pickup, or refusal to pay customs duties, redelivery fees will apply. This also includes any customer errors when selecting products.

If you request a refund, please note that all canceled or returned orders are subject to a 10% restocking fee. Return shipping costs are the responsibility of the buyer, and original shipping costs are non-refundable. The total amount of these charges will be deducted from your order.

Any remaining balance will be issued as store credit to your customer account.

At DYCH Jewelry, every piece is handmade in Kyiv, Ukraine. We create each item with care, precision, and intention. Because of the handcrafted nature of our work, we kindly ask you to review our return and exchange policy below.

1. General Policy

All items in the DYCH Jewelry shop are handmade.

Production time for made-to-order pieces is 7–14 working days.

All sales are final.

We do not accept returns on general purchases unless the mistake is on our side.

2. Items That Cannot Be Returned or Exchanged

We do not accept returns or exchanges for:

• 
  Custom-made items
  
• 
  Engraved or personalized items
  
• 
  Used or worn items
  
• 
  Sample sale items
  
• 
  Any item made specifically to the customer’s measurements
  
• 
  Exchanges from one product to another
  

3. When Returns or Exchanges Are Accepted

A return or exchange is possible only if the customer received:

• 
  the wrong item
  
• 
  the wrong color
  
• 
  a defective or damaged item caused by our mistake
  

We carefully inspect all products before shipping, but if we made an error, we will make it right.

4. Exchanges Due to Wrong Size

If your item doesn’t fit, don’t worry — we can exchange or remake it in the correct size.

Requirements:

• 
  The buyer covers return shipping costs
  
• 
  The item must be unworn, undamaged, and in its original condition
  
• 
  Must include original packaging
  

5. Deadlines

• 
  Contact us within 14 days of delivery to request a return or exchange
  
• 
  Ship the item back within 14 days after approval
  
• 
  All returns and exchanges must be sent back in original packaging
  

6. Forced Returns & Carrier Issues

We do not accept forced or unapproved returns.

Please do not send anything back without contacting us first.

We are not responsible for:

• 
  packages destroyed or discarded by USPS, UPS, FedEx, DHL, or any postal service due to failed delivery or lack of response from the receiver
  
• 
  customs delays or postal mishandling
  

7. Order Cancellation

You may cancel your order within 24 hours of purchase.

Orders already in production or already shipped cannot be canceled.

8. Order Changes

Changes to an order can be made within 24 hours after purchase.

Please email us your order number and requested change.

9. Repairs & Maintenance

We provide:

• 
  Free repair of manufacturing defects (broken pieces, missing stones, structural issues) for 1 year after purchase
  
• 
  Free polishing and cleaning (you only pay for shipping)
  

10. Incorrect Address, Customs Issues & Returned Parcels

If a parcel is returned to us due to:

• 
  incorrect or incomplete address
  
• 
  missing apartment or building number
  
• 
  refusal to pay customs duties
  
• 
  late pickup
  
• 
  customer error when selecting products
  

…the buyer is responsible for:

• 
  redelivery costs
  
• 
  return shipping costs
  
• 
  original shipping fees (non-refundable)
  
• 
  a 10% restocking fee
  

The total sum of these charges will be deducted from your order.

Any remaining balance will be issued as store credit only.

Contact

For all return, exchange, or repair inquiries:

📧 info@dych.net

Unfortunately, we do not offer price adjustments of any kind at this time. Thank you for your understanding.

If your order has not been shipped, please contact us at info@dych.net and let us know you would like to make changes to your order.

An item may be cancelled due to product availability. We also cannot accommodate multiple purchases/quantities of a given sample.

In addition, if we suspect that an order may be fraudulent or contains unauthorized or suspicious activity, we reserve the right to refuse processing the order. We will either cancel the order, or our customer service team will reach out to you by email to confirm your order.

If the item is unopened, and unused we can accept the product back. Sadly, we do not offer free returns at this time, and shipping charges will be at the expense of the customer. All returned items are subject to a 10% restocking fee.

We reserve the right to decline return or/and refund.

When you add a pre order item to your shopping cart, the estimated shipping date of your entire order will be indicated next to the pre-order button.

If you would like to have the rest of your items that are currently available shipped out,
additional shipping fees will apply. Please contact us to request a separate shipment of your items.

Please send us an email at info@dych.netwith the order number, and we will be happy to provide you with a copy of the invoice.

Yes! You can visit our shop to make in store purchases. Our address is
Heorhievsky Lane 7
Kyiv, 02000,
Ukraine.

Advance registration via WhatsApp
WhatsApp

Our hours are Monday - Friday, 11 am to 8pm est.

We are open Monday to Friday 11am to 8pm EST.

If you are interested in joining our wholesale family, please email us at info@dych.net, and we will be happy to provide you with more information.

Please note, our wholesale opportunities are limited to only retail and distribution at this time.

We currently accept CAD, USD, AUD, EUR and GBP currency.

Depending on your financial institution, the refund should be processed within 7-21 business days.

Once your order is shipped, unfortunately, shipping fees are non refundable.

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