Return & Exchange Policy
At DYCH Jewelry, I want you to love your experience - from browsing the website to wearing your piece.
All DYCH Jewelry pieces are handmade.
Making and delivery take 5–18 business days in total.
You can return or exchange an item within 14 days of delivery. Return shipping is paid by the buyer (the sender of the parcel).
Refunds
Once we receive the returned item in its original, unworn and undamaged condition, we refund the price of the item to your original payment method.
If the mistake is on our side, such as:
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receiving the wrong item
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wrong color
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a defective or damaged product
we also cover the return shipping and replace or refund the item.
Customers are responsible for providing accurate measurements when selecting their size. If the size is incorrect, we will gladly resize or exchange the item.
Exchanges
Please contact info@dych.net before sending anything back.
We will provide the correct return address.
The buyer is responsible for return shipping costs.
Items must be returned in their original, unworn, undamaged condition.
If an item is returned with damage or signs of wear, the buyer is responsible for any loss in value.
We do not exchange one product for another.
Items That Cannot Be Returned
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used items
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custom-made items
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engraved or personalized pieces
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sample sale items
Unauthorized returns are not accepted.
Packages destroyed by carriers due to failed delivery or lack of response cannot be refunded.
Timeline
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Contact us within 14 days of delivery
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Ship the item back within 14 days after approval
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All returns must include original packaging
Order Cancellation & Changes
You may request a cancellation within 24 hours of purchase, provided production or shipping has not started.
Order changes are also possible within 24 hours.
Please email us with your order number and the required update.
Repairs & Maintenance
Manufacturing faults (such as a broken piece, missing stone, or structural defect) are repaired or replaced free of charge for 1 year.
The customer only covers the cost of replacement stones (if needed) and the shipping fees.
Polishing and cleaning are also free - the customer pays only for shipping.