More than anything else, I want you to be delighted with your entire DYCH Jewelry experience, from the moment you arrive on our website, through every moment you wear your items. 

I approach all interactions with kindness and good-intent and expect the same from our customers.

Should you require a repair, a resize, a replacement or be dissatisfied with your purchase for any reason, please contact me via email info@dych.net and we’ll make it right.

All items in DYCH Jewelry shop are handmade. Depending on the complexity, it takes from 3 to 10 days to make Made to Order item for you. Due to the nature of handmade and crafted goods, SALES ARE FINAL. 

Custom, engraved and personalised orders CAN NOT BE EXCHANGED OR RETURNED unless there is a defect in the product.

Customer is responsible for providing accurate information about his/her/they personal measurements and choosing the correct size. If you have any doubts, please contact us and we will advise.

If you find out the size is wrong and the item doesn't fit you - no worries. We gladly replace/exchange items if they need to be resized.

 

Exchange

If you want to exchange your item due to wrong size or other issue, please contact us via info@dych.net first. We will send you the address of the warehouse to ship the item back. After that we'll let you know when the new item will be ready and the tracking number of the new parcel.
The buyer covers the cost of the return shipment.

The item should be returned in its original condition without any sign of wearing and without damages. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note: In case of return of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale).

Return or exchange 

We don't refund:

• used items;
• custom items;
• engraved items;
• sample sale items.

Please note:

• we don't accept forced returns or exchanges, please don't send the items back without contacting us;
• any packages destroyed by UPS, USPS, Fedex or any other delivery services due to no delivery or no response from the receiver will not be refunded.

 

Attention! 

Contact me in case you want to exchange/return: within 14 days of delivery
Post items back to me within: 30 days of delivery. 

All returns/exchanges must be shipped to us in original packaging.

 

Cancellation

If you'd like to cancel an order, please be sure to request cancellation within the 3 hours after the purchase date. We will not cancel orders that are already in the process of being made or already shipped.

 

Change order

You can make changes to the order within 1 hours after the purchase date. Please send a request by mail indicating the order number.

 

Replace/Repair/Maintain

I will repair or replace manufacturing faults (for example if your item has snapped/broke/missing stone etc) free of charge up to 1 year from the date of purchase. You can also send us the items for maintenance (polishing, cleaning) free of charge, you will have to pay only shipping.

Refund Policy

At DYCH.NET each item is meticulously handcrafted to order. The creation time varies from 3 to 10 business days, depending on the item's complexity. Please note that due to the bespoke nature of our products, all sales are final.

Returns are possible only if you receive an incorrect, defective, or damaged item due to our error. We conduct thorough checks for any damages before shipping.

If our support team confirms that you have received an incorrect, defective, or damaged item due to an error on our part, a refund will be processed to your original payment method. This refund will be issued within 3-10 business days following the receipt of the returned parcel (shipment at our expense).

Should an item not fit as expected due to wrong size or other issue, we offer exchanges for resizing. Please visit Returns and Exchange Policy page and contact me via info@dych.net for details on the process.

we will reply to you after receiving your request within 1 to 3 working days.

We don't refund:

• custom design items;
• used items;
• engraved items;
• sample sale items.

To ensure a clear understanding of our policies, please note the following scenarios where refunds cannot be issued:

1. Unauthorized Returns and Exchanges: We do not accept forced returns or exchanges. To ensure proper handling and processing, please do not send items back without prior communication and agreement with us.

2. Destroyed Shipments by Delivery Services: Packages that are destroyed by UPS, USPS, FedEx, DHL or any other delivery services due to failed delivery or lack of response from the recipient are not eligible for refunds. We recommend being available to receive your package to avoid such issues.

3. Incorrect Address or Package Rejection: In cases where a package is returned due to an insufficient address, rejection, or any reason not caused by our error, please contact us immediately. We will not automatically reship your order, and refunds are not available in these situations. Providing accurate shipping details and timely communication is crucial.

4. Proof of Delivery: We cannot issue refunds for packages that have a confirmed proof of deliver. This includes delivery confirmation that verifies the item was delivered at a specific date and time, information that is accessible through the tracking system. It is the customer's responsibility to ensure a secure delivery location and to retrieve the package once it has been delivered.

5. Time Frame for Returns/Exchanges: All returns or exchanges must be shipped back to us within 14 days from the date you received your order. It is important that the items are returned in their original packaging.

For any questions or concerns about these policies, please don't hesitate to reach out to me at info@dych.net