More than anything else, I want you to be delighted with your entire DYCH Jewelry experience, from the moment you arrive on our website, through every moment you wear your items.
I approach all interactions with kindness and good-intent and expect the same from our customers.
Should you require a repair, a resize, a replacement or be dissatisfied with your purchase for any reason, please contact me via email info@dych.net and we’ll make it right.
All items in DYCH Jewelry shop are handmade. Depending on the complexity, it takes from 3 to 10 days to make Made to Order item for you. Due to the nature of handmade and crafted goods, SALES ARE FINAL.
Custom, engraved and personalised orders CAN NOT BE EXCHANGED OR RETURNED unless there is a defect in the product.
Customer is responsible for providing accurate information about his/her/they personal measurements and choosing the correct size. If you have any doubts, please contact us and we will advise.
If you find out the size is wrong and the item doesn't fit you - no worries. We gladly replace/exchange items if they need to be resized.
Exchange
If you want to exchange your item due to wrong size or other issue, please contact us via info@dych.net first. We will send you the address of the warehouse to ship the item back. After that we'll let you know when the new item will be ready and the tracking number of the new parcel.
The buyer covers the cost of the return shipment.
The item should be returned in its original condition without any sign of wearing and without damages. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note: we don't provide exchange one item for another.
Return or exchange (customer's choice) is possible if only the customer received the wrong item/color/defective or damaged item by our mistake. We do check for any damages before shipping, please consider this before purchase.
We don't refund:
- used items;
- custom items;
- engraved items;
- sample sale items.
Please note:
- we don't accept forced returns or exchanges, please don't send the items back without contacting us;
- any packages destroyed by UPS, USPS, Fedex or any other delivery services due to no delivery or no response from the receiver will not be refunded.
Attention!
Contact me in case you want to exchange/return: within 14 days of delivery
Post items back to me within: 30 days of delivery.
All returns/exchanges must be shipped to us in original packaging.
Cancellation
If you'd like to cancel an order, please be sure to request cancellation within the 3 hours after the purchase date. We will not cancel orders that are already in the process of being made or already shipped.
Change order
You can make changes to the order within 1 hours after the purchase date. Please send a request by mail indicating the order number.
Replace/Repair/Maintain
I will repair or replace manufacturing faults (for example if your item has snapped/broke/missing stone etc) free of charge up to 1 year from the date of purchase. You can also send us the items for maintenance (polishing, cleaning) free of charge, you will have to pay only shipping.