Return & Exchange Policy
At DYCH Jewelry, I want you to love your experience — from browsing the website to wearing your piece.
All DYCH Jewelry pieces are handmade.
Made-to-order items require 7–14 working days to create.
Because each piece is crafted individually, all sales are final, but we are always happy to help with exchanges or repairs if any issues arise.
When Refunds Are Possible
A refund is available only if the mistake is on our side, such as:
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receiving the wrong item
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wrong color
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a defective or damaged product
Refunds are issued back to your original payment method.
Customers are responsible for providing accurate measurements when selecting their size. If the size is incorrect, we will gladly resize or exchange the item.
Exchanges
Please contact info@dych.net before sending anything back.
We will provide the correct return address.
The buyer is responsible for return shipping costs.
Items must be returned in their original, unworn, undamaged condition.
If an item is returned with damage or signs of wear, the buyer is responsible for any loss in value.
We do not exchange one product for another.
Items That Cannot Be Returned
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used items
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custom-made items
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engraved or personalized pieces
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sample sale items
Unauthorized returns are not accepted.
Packages destroyed by carriers due to failed delivery or lack of response cannot be refunded.
Timeline
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Contact us within 14 days of delivery
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Ship the item back within 14 days after approval
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All returns must include original packaging
Order Cancellation & Changes
You may request a cancellation within 24 hours of purchase, provided production or shipping has not started.
Order changes are also possible within 24 hours.
Please email us with your order number and the required update.
Repairs & Maintenance
Manufacturing faults (such as a broken piece, missing stone, or structural defect) are repaired or replaced free of charge for 1 year.
The customer only covers the cost of replacement stones (if needed) and the shipping fees.
Polishing and cleaning are also free — the customer pays only for shipping.