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Shipping Policy

Worldwide Shipping

We ship worldwide from Kyiv, Ukraine. Delivery times and available carriers depend on the destination country.

Estimated transit time for most regions is 7–14 business days.
Please note that delays may occur due to customs processing, weather conditions, or local postal service operations.

Restricted Countries

We do not ship to Russia, Belarus, Iran, Serbia, or any countries that support the war against Ukraine.

Shipping Zones & Delivery Times

Zone 1 — Europe

Estimated delivery: 7–14 business days
Carriers may include:
UkrPoshta, Nova Poshta Global, DHL, FedEx, UPS, Royal Mail, Deutsche Post, La Poste, Correos, and other local postal operators.

Zone 2 — USA & Canada

Estimated delivery: 7–14 business days
Carriers may include:
UkrPoshta → USPS, Nova Poshta Global, DHL, Canada Post, FedEx, UPS.

Zone 3 — Rest of the World

Estimated delivery: 7–14 business days
Carriers may include:
UkrPoshta, Nova Poshta Global, DHL, FedEx, UPS, and your local postal service.

Carriers We Work With

Depending on your country, your package may be delivered by:

  • UkrPoshta

  • Nova Poshta Global

  • DHL

  • USPS

  • Canada Post

  • FedEx

  • UPS

  • Local national postal services

PO Boxes

Yes, we ship to PO boxes in the USA and Canada.
Final delivery may be handled by USPS, Canada Post, FedEx, or UPS, depending on your location.

Address Changes

Once your parcel has left our warehouse, we cannot change the shipping address or intercept the delivery.
Address changes can only be requested after the package arrives at customs in your country, as your local postal service takes over handling.

Any responsibility for incorrect or incomplete address information lies with the customer.
Only the customer can request an address change — this cannot be done from our side.

If You Cannot Find Your Parcel

If tracking shows “Delivered” but the parcel is missing:

  1. Check your community mailbox/parcel locker.

  2. Ask neighbors, concierge, or household members.

  3. Verify alternative drop-off points used by your postal service.

If the parcel is still not found:

  • You must contact your local postal operator and initiate a missing-parcel investigation.

  • We will support you from our side and may submit a claim with the originating carrier if needed.

Customs Fees & Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delivered but Not Received

Once a package is marked Delivered by the carrier, DYCH Jewelry is not responsible for lost, stolen, or misplaced parcels.
The customer must resolve delivery issues directly with their local postal service.